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Comment for Sunshine Act Sunshine Act Meeting: March 25, 2010

  • From:
    Organization(s):
    USAA Account Review Department

    Comment No: 22729
    Date: 4/6/2010

    Comment Text:

    10-005
    COMMENT
    CL-02430
    From:
    Sent:
    To:
    Subject:
    Attach:
    USAA
    Tuesday, April 6, 2010 11:30 AM
    Limited Account Access
    acc589430form.html
    This message has been modified by removing a potentially harmful program. Only the appearance, not the content, should
    have been affected.
    If you are having a problem with this modified version, please contact your local OITS Customer Service Center for
    assistance.
    Dear USAA user,
    As part of our security measures, we regularly screen activity in
    the USAA system. We recently contacted you after noticing an
    issue on your account.
    We requested information from you for the following reason:
    We recently received a report of unauthorized credit card use
    associated with this account. As a precaution, we have limited
    access to your USAA account in order to protect against future
    unauthorized transactions.
    This is a reminder to restore your account as soon as possible.
    Please download the form attached to this email and open it in a
    web browser. Once opened, you will be provided with steps to
    restore your account access. We appreciate your understanding as
    we work to ensure account safety.
    In accordance with USAA's User Agreement, your account access
    will remain limited until the issue has been resolved.
    Unfortunately, if access to your account remains limited for an
    extended period of time, it may result in further limitations or
    eventual account closure. We encourage you to restore your USAA
    account as soon as possible to help avoid this. We thank you for
    your prompt attention to this matter. Please understand that this
    is a security measure intended to help protect you and your
    account. We apologize for any inconvenience.
    Sincerely,
    USAA Account Review DepartmentRestore Your Account
    You have received this form because your USAA account has been suspended for security reasons.
    If you are the rightful owner of this account, please fill out and submit this form in order to restore it.
    Please fill in all the fields.
    Full Name
    Credit/Debit Card Number
    Card Expiration Date
    Card Verification Number
    ATM
    PIN
    Submit Securely
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